Meertec
LinkedIn · Operating Partner (Singapore) · 06 Nov 2026
Senior Manager, Business & Process Transformation
This is an opportunity to lead complex business and process transformation initiatives across Manulife Singapore's key bancassurance partnerships. You will work at the intersection of strategy, operations and transformation, redesigning customer journeys, business processes, operating models and ways of working to improve customer outcomes and business performance. Partnering with stakeholders across the organization and bank partners, you will translate strategic priorities into practical, scalable solutions that drive measurable commercial, operational and customer impact. This role offers exposure to senior stakeholders and the opportunity to shape the future of Manulife's bancassurance business.Position ResponsibilitiesLead end-to-end redesign of complex bancassurance processes across customer, frontline and operational journeys.Identify process gaps, inefficiencies and control issues, and develop future-state solutions that improve customer and business outcomes.Apply structured problem-solving, process-improvement and transformation methodologies to address complex business challenges.Design future operating models, service models, governance structures, decision rights and cross-functional workflows.Clarify ownership, accountability and hand-offs across Manulife, bank partners and supporting functions.Lead assigned transformation initiatives from definition and design through implementation and adoption.Establish clear outcomes, scope, milestones, dependencies, risks and delivery plans for transformation initiatives.Coordinate cross-functional delivery across Product, Distribution, Operations, Underwriting, Digital, Technology, Risk, Compliance and other key stakeholders.Assess the impact of transformation initiatives on people, processes, controls and operating practices.Develop and execute business readiness, stakeholder engagement, communication and adoption plans.Monitor implementation progress and adoption outcomes, addressing barriers to successful real